Beneficio de Viaje garantizado
Otra buena razón para comprar el pase mensual o de 31 días.
Los pasajeros de autobús expreso (rutas 901-950) que utilizan el pase mensual o de 31 días también tienen la seguridad de que llegarán a donde necesiten en caso de emergencia. Simplemente llame a la Línea directa de Viaje garantizado al 877-CT-RIDES (877-287-4337) entre las 8:00am y las 11:00pm, de lunes a viernes, el mismo día de la emergencia para programar el viaje.
Circunstancias inesperadas como una emergencia familiar, una enfermedad u horas extras no programadas le permiten acceder a un viaje garantizado; no así, si usted pierde el autobús habitual. Los viajes están disponibles de lunes a viernes entre las 9:00am y las 11:00pm, y no se ofrece el servicio los seis días feriados más importantes. Debe programar su viaje a través de la Línea directa de Viaje garantizado. No se puede programar mediante una llamada al centro de atención al cliente de CTtransit. No se le reembolsará su dinero si se comunica directamente con la empresa de taxi. El beneficio de Viaje garantizado para el pasajero solamente ofrece cobertura a las personas que adquieren el pase expreso mensual o de 31 días; los demás pasajeros del taxi deben pagar su parte del pasaje.
El beneficio de Viaje garantizado para el pasajero está disponible cuatro (4) veces al año para clientes de autobús expreso con pase válido mensual o de 31 días. Cuando llame a la Línea directa, tenga a mano los detalles de su pase expreso e indique el lugar en donde lo deben recoger.
Lo sentimos, el beneficio de Viaje garantizado no está disponible para clientes que usan boletos de 10 viajes ni para aquellos que pagan el pasaje en efectivo.
Public Backed Service Expansions Now Underway!
New Bus Routes Available in New Britain, Berlin, Meriden, Plainville, Southington, and Stamford
When the public talks, CT transit listens.
In March of this year, the Connecticut Department of Transportation implemented new bus routes, now serving communities in New Britain, Berlin, Meriden, Plainville, Southington, and Stamford. These new bus routes will bolster connectivity and amplify coverage throughout central Connecticut.
“Public transit is more than just a mode of transportation; it is a lifeline that connects individuals to career opportunities, businesses to customers, and communities to growth,” said General Manager of CT transit, Thomas Stringer. “A robust public transportation system is essential for driving economic impact and supporting local businesses.”
But wait, there’s more!
This service expansion is just the beginning of a series of upcoming expansions, totaling more than $18 million, proposed by Governor Ned Lamont and supported by local legislature. These new routes will provide greater access to a broader range of employment centers and career opportunities across the region, ultimately enhancing residents' career prospects and improving their quality of life.
“This major bus service expansion is the latest effort to connect customers with critical jobs, housing, and services while expanding opportunities for Transit Oriented Development (TOD)—allowing people to live and commute with ease,” said Connecticut Department of Transportation Deputy Commissioner Karen Kitsis. “CTDOT is grateful for the support of Governor Ned Lamont and the Connecticut General Assembly, which responded to customer needs by investing in the expansion of our transit system.”
These new routes were, in part, discovered through feedback from community members, frontline transit workers, and key government officials.
Public Service by the Numbers:
- 4,300 community members surveyed online
- 36 community events across Connecticut
- 29 interviews with transit providers, councils of government, and transit district reps
- 10 customer focus groups
CTDOT’s Customer Experience (CX) Action Plan team gathered this wealth of responses. Based on insights from those we serve, they lead the initiative to develop public transportation innovations throughout the state. This energized team will continue responding to the needs of the people—the customers and supporters of public transit—and propose new paths forward.
“As Connecticut works to be a leader in delivering major new transit investments, including CTfastrak and CTrail Hartford Line, we recognize the support and input of our transit providers and customers across Connecticut,” said Connecticut Department of Transportation Public Transportation Bureau Chief Benjamin Limmer. “We look forward to launching new transportation services in communities across Connecticut in the months ahead.”
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