Managing Your Go CT Card
The Go CT card is an account-based system that allows customers to deposit funds into a transportation account. Once your account has been created, simply ride any CTtransit or CTfastrak bus by tapping your Go CT card at the fare box. The value of your transportation will be deducted from your account. When your account runs low, the card reader will inform you that it is time to add value to your account.
Registering Your Card
Registering your account gives you access to balance protection for lost and stolen cards, on-line transaction and travel history, and the autopay feature. You may register your account online, by calling the Go CT Card help desk at 877-255-7433, or at CTtransit Customer Service & Sales Outlets in Hartford, New Haven and Stamford.
Funding Your Account
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Fund your personal Go CT account online (debit or credit card, Visa/MasterCard/Discover only)
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Take your card to a CTtransit Customer Service & Sales Outlet in Hartford, New Haven or Stamford (cash, personal checks [with appropriate identification], TransitCheks and Visa/MasterCard/Discover only)
- Participating retailers (cash, credit or debit cards, and may accept personal checks, depending on individual store policy)
The minimum deposit for your Go CT account is $10.00, but you can deposit any additional amount you choose up to a maximum account value of $500.00.
The flexibility of the Go CT card account means that users do not select any specific fare product, such as a 31-day Pass or 5-day Pass. You can add the fare value of a period pass to your Go CT account, and Fare Capping will ensure that you never exceed that value in any 31 day period. And; unlike a pass, if you have any unused value in your Go CT account at the end of the 31 day period, it will carry over until used.
All sales are final. Funds deposited into a Go CT account are not eligible for refund.
Partners
Walgreens, CVS and 7-Eleven stores now offer Go CT card account reloads.
AutoPay Option for Funding Go CT Card Accounts
For convenience, we encourage customers to register their accounts and enroll in autopay. Under autopay, which requires a valid credit card, your account will automatically be replenished, at any amount you choose (over $10), whenever your account balance reaches your threshold level (chosen by you). Once signed up for autopay, all customers need to do is tap and ride.
Getting Go CT Account Status
Customers who have registered their accounts may check their account status online. Customers without internet access may call the CTtransit Go CT card help desk at 877-255-7433 or ask in-person at any CTtransit Customer Service and Sales outlet.
Go CT Card Mobile
Download the Go CT Card Mobile App today to manage your existing Go CT card account, and to use your mobile phone at the farebox.
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Public Backed Service Expansions Now Underway!
New Bus Routes Available in New Britain, Berlin, Meriden, Plainville, Southington, and Stamford
When the public talks, CT transit listens.
In March of this year, the Connecticut Department of Transportation implemented new bus routes, now serving communities in New Britain, Berlin, Meriden, Plainville, Southington, and Stamford. These new bus routes will bolster connectivity and amplify coverage throughout central Connecticut.
“Public transit is more than just a mode of transportation; it is a lifeline that connects individuals to career opportunities, businesses to customers, and communities to growth,” said General Manager of CT transit, Thomas Stringer. “A robust public transportation system is essential for driving economic impact and supporting local businesses.”
But wait, there’s more!
This service expansion is just the beginning of a series of upcoming expansions, totaling more than $18 million, proposed by Governor Ned Lamont and supported by local legislature. These new routes will provide greater access to a broader range of employment centers and career opportunities across the region, ultimately enhancing residents' career prospects and improving their quality of life.
“This major bus service expansion is the latest effort to connect customers with critical jobs, housing, and services while expanding opportunities for Transit Oriented Development (TOD)—allowing people to live and commute with ease,” said Connecticut Department of Transportation Deputy Commissioner Karen Kitsis. “CTDOT is grateful for the support of Governor Ned Lamont and the Connecticut General Assembly, which responded to customer needs by investing in the expansion of our transit system.”
These new routes were, in part, discovered through feedback from community members, frontline transit workers, and key government officials.
Public Service by the Numbers:
- 4,300 community members surveyed online
- 36 community events across Connecticut
- 29 interviews with transit providers, councils of government, and transit district reps
- 10 customer focus groups
CTDOT’s Customer Experience (CX) Action Plan team gathered this wealth of responses. Based on insights from those we serve, they lead the initiative to develop public transportation innovations throughout the state. This energized team will continue responding to the needs of the people—the customers and supporters of public transit—and propose new paths forward.
“As Connecticut works to be a leader in delivering major new transit investments, including CTfastrak and CTrail Hartford Line, we recognize the support and input of our transit providers and customers across Connecticut,” said Connecticut Department of Transportation Public Transportation Bureau Chief Benjamin Limmer. “We look forward to launching new transportation services in communities across Connecticut in the months ahead.”
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