Changes to Lost & Found Policy and Procedures

Hartford

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CTfastrak

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Express

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New Haven

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Stamford

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I-Bus Express

Mon Apr 06

Due to increased efforts to protect our customers and employees from the COVID-19, effective Wednesday April 8, 2020 and until further notice, CTtransit has temporarily changed the Lost and Found policy and procedures.

Our goal is to reunite you with your property as quickly as we can. Therefore, if you have lost a high priority item (see list below) on a CTtransit bus, you must first call Lost & Found and speak with a Customer Service Representative for your area. If CTtransit is in possession of your lost item, and can verify ownership, then you may schedule a time to retrieve your item(s).

High priority items include:

  • Purses/wallets
  • Cellphones/laptops
  • Prescription medication
  • Prescription eye glasses
  • Canes/walkers
  • Keys
  • Identification and bank cards

CUSTOMER SERVICE CENTER FOR LOST & FOUND

Hartford Area

100 Leibert Road
Hartford, CT 06120
860-525-9181
TTY (Hearing Impaired Only): 860-727-8196
Phone Center Hours: Monday to Saturday 6:30am to 9:30pm
Sunday/Holidays 7:00am to 7:00pm
Lost & Found Monday-Friday, 8:00am to 4:30pm

New Haven Area

2061 State Street
Hamden, CT 06517-3834
203-624-0151
TTY (Hearing Impaired Only): 203-785-8930 
Phone Center Hours: Monday to Saturday 6:30am to 6:30pm
Sunday/Holidays 7:00am to 6:00pm
Lost & Found Monday-Friday 8:30am to 4:30pm

Stamford Area

26 Elm Court
Stamford, CT 06902
203-327-7433
TTY (Hearing Impaired Only): 203-327-2404 
Phone Center Hours: Monday to Saturday 6:30am to 6:30pm
Lost & Found Monday-Saturday, 6:30am to 6:30pm

If you have scheduled a time with Customer Service to receive your lost item, when you arrive at the facility gate, give your name to the security guard (they will have you listed for your appointment). You must have a photo ID available to show CTtransit Security. If you are retrieving a lost ID, you must have another form of valid ID to confirm your date of birth and address. The security guard will direct you to the pick up location.