Go CT Mobile Fare Payment App For CTtransit Bus Riders
System-wide
In September 2019, the Connecticut Department of Transportation (CTDOT) announced the availability of the Go CT Mobile app in both the Google Play and Apple App stores. This new app extends the capabilities of the Go CT Card by allowing riders to pay their CTtransit or CTfastrak bus fare, as well as see their account balance and transaction history while on the go.
"We need to make public transportation easier for commuters in Connecticut," Governor Ned Lamont said. "This app is a useful tool that will provide plenty of valuable information to people at the tap of a button, while also calculating available discounts so riders get the lowest fare possible."
App users can also add funds, setup or manage their autopay options, and make changes to their account. The app works in conjunction with the Go CT Card, an account-based bus fare card introduced last year that allows riders to board faster and automatically receive available fare discounts.
"We're increasing the use of technology to make CTtransit bus travel more convenient," said Transportation Commissioner Joseph Giulietti. "Once a customer has registered their card online at GoCTCard.com, they just open the app and scan the bar code when boarding. They get all the fare discounts available based on how often they ride."
The Go CT Mobile app is free to download, but to use the app riders must first have a registered Go CT Card. The Go CT Card provides the same discounts a rider would receive with a regular fare ticket, but the card and funds on it never expire. This gives the rider a quick boarding option without the need to carry exact change, along with the benefits of a multi-day pass without having to worry about future rides going unused. The Go CT Card is available at the CTtransit Customer Service Centers in Hartford, New Haven and Stamford, North East Transportation Center in Waterbury, Meriden Transit District offices as well as at Walgreens Pharmacy locations and 7-Eleven convenience stores.
The Go CT Card was introduced in 2018. Since that time, over 1 million "taps" for payment onboard CTtransit buses have been recorded.
Go CT Card Mobile
Download the Go CT Card Mobile App today to manage your existing Go CT card account, and to use your mobile phone at the farebox.
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Public Backed Service Expansions Now Underway!
New Bus Routes Available in New Britain, Berlin, Meriden, Plainville, Southington, and Stamford
When the public talks, CT transit listens.
In March of this year, the Connecticut Department of Transportation implemented new bus routes, now serving communities in New Britain, Berlin, Meriden, Plainville, Southington, and Stamford. These new bus routes will bolster connectivity and amplify coverage throughout central Connecticut.
“Public transit is more than just a mode of transportation; it is a lifeline that connects individuals to career opportunities, businesses to customers, and communities to growth,” said General Manager of CT transit, Thomas Stringer. “A robust public transportation system is essential for driving economic impact and supporting local businesses.”
But wait, there’s more!
This service expansion is just the beginning of a series of upcoming expansions, totaling more than $18 million, proposed by Governor Ned Lamont and supported by local legislature. These new routes will provide greater access to a broader range of employment centers and career opportunities across the region, ultimately enhancing residents' career prospects and improving their quality of life.
“This major bus service expansion is the latest effort to connect customers with critical jobs, housing, and services while expanding opportunities for Transit Oriented Development (TOD)—allowing people to live and commute with ease,” said Connecticut Department of Transportation Deputy Commissioner Karen Kitsis. “CTDOT is grateful for the support of Governor Ned Lamont and the Connecticut General Assembly, which responded to customer needs by investing in the expansion of our transit system.”
These new routes were, in part, discovered through feedback from community members, frontline transit workers, and key government officials.
Public Service by the Numbers:
- 4,300 community members surveyed online
- 36 community events across Connecticut
- 29 interviews with transit providers, councils of government, and transit district reps
- 10 customer focus groups
CTDOT’s Customer Experience (CX) Action Plan team gathered this wealth of responses. Based on insights from those we serve, they lead the initiative to develop public transportation innovations throughout the state. This energized team will continue responding to the needs of the people—the customers and supporters of public transit—and propose new paths forward.
“As Connecticut works to be a leader in delivering major new transit investments, including CTfastrak and CTrail Hartford Line, we recognize the support and input of our transit providers and customers across Connecticut,” said Connecticut Department of Transportation Public Transportation Bureau Chief Benjamin Limmer. “We look forward to launching new transportation services in communities across Connecticut in the months ahead.”
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