Emergency Ride Home Program

The CTrides Emergency Ride Home (ERH) program is a "safety-net" for employees who regularly use an alternative commute to work. If an unexpected emergency arises, the ERH program will reimburse commuters who meet the guidelines below for their trip up to four (4) times a year.

The current Guaranteed Ride Home program will have several changes effective January 1, 2017, and will affect all CTtransit Hartford Express Bus Riders who use a monthly or 31-day pass, in the following ways:

  • Program name changes to The Emergency Ride Home (ERH) program
  • The program is transitioning from a model where rides were dispatched, to a reimbursable model where you will submit a reimbursement request online through CTrides.com/ERH after you have taken the ride.
  • Under this new model, 3 types of modes to get home will be allowed:
  1. Taxi
  2. A co-worker (We use the current federal mileage reimbursement rate at the time the ride was taken)
  3.  On-demand ride service

NOTE: Because CTrides Hotline will no longer be dispatching taxis, you MUST HAVE a receipt to support your reimbursement request EXCEPT for the co-worker reimbursement option.

  • An individual can submit up to four (4) reimbursement requests per fiscal year (July 1 – June 30). There is a max of $200 allowance per trip.

Riders using the 971 I-Bus Express (Stamford - White Plains) are NOT eligible for the the ERH program.

If you have questions, contact CTrides at 1-877-CTrides (1-877-287-4337) or info@CTrides.com.

Sorry - the ERH benefit is not available to customers using a 10-Ride Ticket or paying a cash fare.

Public Backed Service Expansions Now Underway!

New Bus Routes Available in New Britain, Berlin, Meriden, Plainville, Southington, and Stamford

When the public talks, CT transit listens.

In March of this year, the Connecticut Department of Transportation implemented new bus routes, now serving communities in New Britain, Berlin, Meriden, Plainville, Southington, and Stamford. These new bus routes will bolster connectivity and amplify coverage throughout central Connecticut.

“Public transit is more than just a mode of transportation; it is a lifeline that connects individuals to career opportunities, businesses to customers, and communities to growth,” said General Manager of CT transit, Thomas Stringer. “A robust public transportation system is essential for driving economic impact and supporting local businesses.”

But wait, there’s more!

This service expansion is just the beginning of a series of upcoming expansions, totaling more than $18 million, proposed by Governor Ned Lamont and supported by local legislature. These new routes will provide greater access to a broader range of employment centers and career opportunities across the region, ultimately enhancing residents' career prospects and improving their quality of life.

 

“This major bus service expansion is the latest effort to connect customers with critical jobs, housing, and services while expanding opportunities for Transit Oriented Development (TOD)—allowing people to live and commute with ease,” said Connecticut Department of Transportation Deputy Commissioner Karen Kitsis. “CTDOT is grateful for the support of Governor Ned Lamont and the Connecticut General Assembly, which responded to customer needs by investing in the expansion of our transit system.”

These new routes were, in part, discovered through feedback from community members, frontline transit workers, and key government officials.

Public Service by the Numbers:

  • 4,300 community members surveyed online
  • 36 community events across Connecticut
  • 29 interviews with transit providers, councils of government, and transit district reps
  • 10 customer focus groups

CTDOT’s Customer Experience (CX) Action Plan team gathered this wealth of responses. Based on insights from those we serve, they lead the initiative to develop public transportation innovations throughout the state. This energized team will continue responding to the needs of the people—the customers and supporters of public transit—and propose new paths forward.

 

Pictured left to right: Samaia Hernandez, Alicia Leite, Lt. Gov. Susan Bysiewicz, Lisa Rivers, and Karen Kitsis.

“As Connecticut works to be a leader in delivering major new transit investments, including CTfastrak and CTrail Hartford Line, we recognize the support and input of our transit providers and customers across Connecticut,” said Connecticut Department of Transportation Public Transportation Bureau Chief Benjamin Limmer. “We look forward to launching new transportation services in communities across Connecticut in the months ahead.” 

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