Tips To Help Us Serve You Better

To Keep Your Ride Safe & Comfortable, Please:

  • Arrive at the bus stop five minutes before the scheduled arrival time of the bus;
  • Have the exact bus fare, pass or ticket ready before you board the bus;
  • Allow persons using wheelchairs to board first;
  • Keep children seated;
  • Pull the "stop requested" signal cord at least one block before your stop;
  • Do not cross the street in front of the bus, wait until it has pulled away.

  • No smoking on-board, including electronic nicotine delivery systems or vapor products. Do not eat or drink on-board;
  • Keep the designated front seats reserved for Senior Citizens and Disabled passengers;
  • Do not use foul language or disturb others on the bus;
  • Fold strollers/shopping carts before boarding and store them out of the aisle;
  • Keep your head, hands and arms inside of the bus;
  • Shirts and shoes must be worn while on the bus;
  • Keep seats clean and place trash in trash cans;
  • Cooperate with your bus operator's instructions.

Caution: Buses make frequent starts and stops. Please stay seated, if possible. Use available railings and handgrips while standing or moving about the bus. Wait until the bus has stopped before moving to exit.

Holidays

A Sunday service schedule is operated on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas. Regularly scheduled service operates on all other holidays.

Public Backed Service Expansions Now Underway!

New Bus Routes Available in New Britain, Berlin, Meriden, Plainville, Southington, and Stamford

When the public talks, CT transit listens.

In March of this year, the Connecticut Department of Transportation implemented new bus routes, now serving communities in New Britain, Berlin, Meriden, Plainville, Southington, and Stamford. These new bus routes will bolster connectivity and amplify coverage throughout central Connecticut.

“Public transit is more than just a mode of transportation; it is a lifeline that connects individuals to career opportunities, businesses to customers, and communities to growth,” said General Manager of CT transit, Thomas Stringer. “A robust public transportation system is essential for driving economic impact and supporting local businesses.”

But wait, there’s more!

This service expansion is just the beginning of a series of upcoming expansions, totaling more than $18 million, proposed by Governor Ned Lamont and supported by local legislature. These new routes will provide greater access to a broader range of employment centers and career opportunities across the region, ultimately enhancing residents' career prospects and improving their quality of life.

 

“This major bus service expansion is the latest effort to connect customers with critical jobs, housing, and services while expanding opportunities for Transit Oriented Development (TOD)—allowing people to live and commute with ease,” said Connecticut Department of Transportation Deputy Commissioner Karen Kitsis. “CTDOT is grateful for the support of Governor Ned Lamont and the Connecticut General Assembly, which responded to customer needs by investing in the expansion of our transit system.”

These new routes were, in part, discovered through feedback from community members, frontline transit workers, and key government officials.

Public Service by the Numbers:

  • 4,300 community members surveyed online
  • 36 community events across Connecticut
  • 29 interviews with transit providers, councils of government, and transit district reps
  • 10 customer focus groups

CTDOT’s Customer Experience (CX) Action Plan team gathered this wealth of responses. Based on insights from those we serve, they lead the initiative to develop public transportation innovations throughout the state. This energized team will continue responding to the needs of the people—the customers and supporters of public transit—and propose new paths forward.

 

Pictured left to right: Samaia Hernandez, Alicia Leite, Lt. Gov. Susan Bysiewicz, Lisa Rivers, and Karen Kitsis.

“As Connecticut works to be a leader in delivering major new transit investments, including CTfastrak and CTrail Hartford Line, we recognize the support and input of our transit providers and customers across Connecticut,” said Connecticut Department of Transportation Public Transportation Bureau Chief Benjamin Limmer. “We look forward to launching new transportation services in communities across Connecticut in the months ahead.” 

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