Using the Go CT Reduced Fare ID Card for Payment

If you use CTtransit or CTfastrak services, and have decided to use your Go CT Reduced Fare ID Card for payment, choose one of these options to load money into your account.

Reminder: your Go CT Reduced Fare ID Card is personalized for you, and is non transferrable.

There are three ways to load money into your Go CT Reduced Fare ID card account if you are a CTtransit customer:

  1. Retail locations
  2. Manage your account online
  3. Visit a CTtransit Sales Outlet in Hartford, New Haven or Stamford

Your card, and the funds on it, never expire. Please note, CTtransit will not refund unused Go CT Card account balances.

Manage Your Go CT Card

The Go CT Reduced Fare ID card always provides the discounted fares you would receive with a multiday pass, without any of the guesswork about which pass will give you the best value. Local and express reduced fare riders will also have access to 3-day, 5-day, 7-day and 31-day discounts not available with any other fare payment method.

Registering Your Go CT Reduced Fare ID Card

Once you have funded your Go CT Reduced Fare ID card, chose one of the options below to register

  1. Register a new account online using a valid, unique email address and a password of your choosing
  2. You can register your card by calling the help desk at 877-255-7433 

Why Register My Card?

  • If you register your Go CT Card, you can use autopay to keep your account funded. Autopay uses a valid credit card to replenish your account with a select amount (no less than $10) whenever the funds reach the threshold level set by you

  • In addition to checking your card status online, you can also review your transaction and travel history

  • If you report your registered card as being lost or stolen, the card will be deactivated and the balance preserved. You can report a lost or stolen card by accessing your account or by calling the help desk.
  • To register a new account you will need a valid, unique, email address and a create a password of your choosing

If you prefer, you can call the help desk for assistance registering your card.

For more information see Go CT card Terms & Conditions and Privacy Policy.

Public Backed Service Expansions Now Underway!

New Bus Routes Available in New Britain, Berlin, Meriden, Plainville, Southington, and Stamford

When the public talks, CT transit listens.

In March of this year, the Connecticut Department of Transportation implemented new bus routes, now serving communities in New Britain, Berlin, Meriden, Plainville, Southington, and Stamford. These new bus routes will bolster connectivity and amplify coverage throughout central Connecticut.

“Public transit is more than just a mode of transportation; it is a lifeline that connects individuals to career opportunities, businesses to customers, and communities to growth,” said General Manager of CT transit, Thomas Stringer. “A robust public transportation system is essential for driving economic impact and supporting local businesses.”

But wait, there’s more!

This service expansion is just the beginning of a series of upcoming expansions, totaling more than $18 million, proposed by Governor Ned Lamont and supported by local legislature. These new routes will provide greater access to a broader range of employment centers and career opportunities across the region, ultimately enhancing residents' career prospects and improving their quality of life.

 

“This major bus service expansion is the latest effort to connect customers with critical jobs, housing, and services while expanding opportunities for Transit Oriented Development (TOD)—allowing people to live and commute with ease,” said Connecticut Department of Transportation Deputy Commissioner Karen Kitsis. “CTDOT is grateful for the support of Governor Ned Lamont and the Connecticut General Assembly, which responded to customer needs by investing in the expansion of our transit system.”

These new routes were, in part, discovered through feedback from community members, frontline transit workers, and key government officials.

Public Service by the Numbers:

  • 4,300 community members surveyed online
  • 36 community events across Connecticut
  • 29 interviews with transit providers, councils of government, and transit district reps
  • 10 customer focus groups

CTDOT’s Customer Experience (CX) Action Plan team gathered this wealth of responses. Based on insights from those we serve, they lead the initiative to develop public transportation innovations throughout the state. This energized team will continue responding to the needs of the people—the customers and supporters of public transit—and propose new paths forward.

 

Pictured left to right: Samaia Hernandez, Alicia Leite, Lt. Gov. Susan Bysiewicz, Lisa Rivers, and Karen Kitsis.

“As Connecticut works to be a leader in delivering major new transit investments, including CTfastrak and CTrail Hartford Line, we recognize the support and input of our transit providers and customers across Connecticut,” said Connecticut Department of Transportation Public Transportation Bureau Chief Benjamin Limmer. “We look forward to launching new transportation services in communities across Connecticut in the months ahead.” 

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