Accessibility

All buses have wheelchair lifts or ramps for people with disabilities to access. Also, the bus can "kneel" to lower the first step height. Please ask the operator to kneel the bus to assist you in boarding or exiting.

Most mobility devices (wheelchairs, 3-wheel scooters, and walkers) can be accommodated on the buses. Each bus has a system for securing wheelchairs. CTtransit's safety policy requires ADA-compliant securement for all mobility devices. CTtransit strives to provide the latest safety equipment on our fleet. The lap belt is encouraged and recommended for the customer's maximum safety.

Please ask the operator if you wish to use the lift or mobility ramp to board or exit the bus through the front door.

Senior citizens (65 years +) and persons with a qualifying disability can travel for a reduced fare at any time on CTtransit and all other bus systems operating under contract to the CTDOT.

Senior Citizens: If you have a Medicare card, you can ride for a reduced fare. Show your Medicare card to the operator when you board the bus. Your local transit provider is required to accept the Medicare card for half fare.

State of CT-issued Reduced Fare ID or Medicare card must be shown using a Senior/Disabled pass or ticket.

All trains and stations are handicapped accessible. When boarding or leaving a train in a wheelchair, back on and off so that the larger rear wheels lead. This makes it less likely that the small front wheels will get caught in the gap between the platform edge and the train. Whenever the gap or the difference in height between the train and the station is too large, ask the train crew to set a bridge plate in place to span the gap.

If you ride CTfastrak, CTfastrak Supervisors will inspect CTfastrak station platforms and CTfastrak buses. Remember to keep your pass or ticket handy, as you may be asked to show your Proof of Payment more than once during your trip. If you are riding at a reduced fare you must present proper ID and proof of payment.

You are welcome to travel on buses with your service animal. A service animal is any guide dog or signal dog individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items.

A service animal (dog) is not allowed to occupy a seat on the bus. Customers with disabilities can bring their service animals (dogs) into all transit facilities. The animals (dogs) must be securely leashed for the safety of all customers.

Personal Care Attendants (PCA)— A PCA is a person who is designated or employed specifically to assist the ADA certified individual with their activities of daily living and/or their personal needs. When transported on the ADA Paratransit vehicle, a PCA is entitled to ride free of charge as long they are performing their duties, and they are being picked up and transported to the same location as the eligible ADA customer.

Travel Training Program

Travel training is a program that teaches people with disabilities and seniors how to properly and safely use the fixed route public transit service (CTtransit). There is no cost for the training program. For more information, please contact the Kennedy Collective at 203-365-8522 extension 2950 or via email at traveltraining@thekennedycollective.org. You may also go to www.thekennedycollective.org for more information.

Accessible Formats

Information is available in alternative formats including but not limited to Braille, large print, audio or electronic media. Anyone requesting service information or assistance in any accessible formats may call the Customer Service Department at 860-525-9181.