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CTTransit Updates and News

How To Ride

How To Ride Menu

How to reach us
Please contact our Customer Service Centers for information on CTTRANSIT schedules and routes; fares and transfers; pass and ticket sales.

Be patient if your call is not answered immediately. Our representatives receive a high volume of calls at peak periods. They will answer your call as quickly as possible.

Hartford Area
860-525-9181
TTY (Hearing Impaired Only): 860-727-8196
Hours: Monday -- Saturday 6:30 AM to 6:30 PM; Sunday/Holidays 7:00 AM to 6:00 PM

New Haven Area
203-624-0151
TTY (Hearing Impaired Only): 203-785-8930
Hours: Monday -- Saturday 6:30 AM to 6:30 PM; Sunday/Holidays 7:00 AM to 6:00 PM

Stamford Area
203-327-7433
TTY (Hearing Impaired Only): 203-327-2404
Hours: Monday -- Saturday 6:30 AM to 6:30 PM

Waterbury Area
203-753-2538
Hours: Monday -- Saturday 6:30 AM to 6:30 PM
Sunday 9:00 AM to 2:00 PM

New Britain/Bristol Area
860-828-0512
Hours: Monday -- Friday 5:00 AM to 11:00 PM

Meriden
800-441-8901
Hours: Monday - Friday 8:00 AM to 4:00 PM.
On weekends and evenings, or for those who need assistance, please leave a message on the answering machine.

Wallingford
800-704-3113
Hours: Monday -- Friday 6:30 AM to 6:30 PM
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Schedules

Couple On Bus Consulting Route Schedule
Each route has a schedule or timetable that lists the departure/arrival times of the bus along that route. The timetable also notes the destination(s) of the route, where to transfer to other bus routes, and the days that the service operates.

Search Routes and SchedulesTimetables are available on the bus, at the Customer Service & Sales Outlets, online, or by calling the Customer Service Center.

How to use our timetables
Terms You Need to Know:
Timepoints are places the bus is scheduled to reach at a specific time. Times listed in columns below each timepoint are when buses are scheduled to leave that stop and correspond to places on the map. Click to Download How To Read Schedule PDF
The timepoints listed are for reference and do not represent the only places the bus will stop. You should be at your stop at least five minutes before your bus is due.

Special symbols in front of trip times have different meanings, so please refer to the route notes at the bottom of the timetables.

Click to Download How To Read Schedule PDF.
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Lost and Found
Bus ImageIf you misplace something on the bus, there is a good chance we will find it. Each day, operators pick up articles left on their buses and turn them in to the office.

Please call our Customer Service Center if you think you left something on a bus. Lost items that are recovered are retained for 30 days. CTTRANSIT is not responsible for items left on the buses.

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When You Ride
Bus Image Rider Tips To Help Us Serve You Better:
  • Arrive at the bus stop five minutes before the scheduled arrival time of the bus;
  • Have the exact bus fare, pass or ticket ready before you board the bus;
  • Request a transfer from the driver when you board the bus and pay the fare;
  • Allow persons using wheelchairs to board first;
  • Keep children seated;
  • Pull the "stop requested" signal cord at least one block before your stop;
  • Use the back door for faster exits;
  • Do not cross the street in front of the bus, wait until it has pulled away.
Bus Image Bus Stops
Bus stops are located every 2-3 blocks along the bus route. Most stops are marked with an official bus stop sign; some locations have a white band painted on a pole.

New Britain, Bristol, Wallingford and Meriden bus service operates on a "flag stop" basis. This means the bus will stop to pick up passengers at any safe location along the route when the customer waves or signals to the driver that they wish to ride. Because safety is a priority, buses cannot stop in intersections, on hills or curves where there is limited sight-distance for oncoming traffic.
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Holidays

Service in the Hartford Area
Operates 365 days a year. Sunday service schedules operated on the following holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day. Click here for detailed holiday schedule.

Service in the New Haven Area
Operates 365 days a year. Sunday service schedules operated on the following holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day. Click here for detailed holiday schedule.

Service in the Stamford Area
A Sunday service schedule is operated on New Year's Day, Memorial Day, Independence Day, and Labor Day. There is no service on Easter Sunday, Thanksgiving Day, or Christmas Day. Click here for detailed holiday schedule.

Service in the Waterbury Area
Bus service does not operate on the following holidays: New Year's Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, or Christmas Day.

Service in the New Britain/Bristol Area
Bus service does not operate on Sundays, or the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, or Christmas Day.

Service in Meriden & Wallingford
Bus service does not operate on Sunday or the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, or Christmas Day.



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Identifying Your Bus
Bus Image As a bus approaches, be sure it is the one you need before trying to board. The sign above the windshield shows the bus route letter/number, the name of the route, and the destination of the bus.

On trips away from downtown, the overhead sign will have the letter/number and route name as listed on the front of the route timetable. Going toward downtown, the overhead sign will display the downtown destination.

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Signaling Your Stop
Bus Image About one block from your destination, please pull the cord located above the side windows to signal the bus operator to stop. A chime will alert the operator to stop and a "stop requested" sign at the front of the bus will light up.

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Travel Conditions
Bus Image The times listed in schedules are approximate, delays may occur subject to weather or traffic conditions. You may wish to consider adverse conditions when planning the time of your trip.

Click here for Express Bus Service Winter Weather FAQs

Sign up for updates to your email account
CTTRANSIT is pleased to offer updates via email concerning bus service information that may impact you. This service allows subscribers to receive information about service changes, important transit related meetings or news, detours or parades, holiday schedules and other relevant information that may affect your commute. Sign up here!

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Rules for Passengers
To Keep Your Ride Safe & Comfortable, Please:
  • Do not eat, drink or smoke on board;
  • Keep the designated front seats reserved for Senior Citizens and Disabled passengers;
  • Do not use foul language or disturb others on the bus;
  • Fold strollers/shopping carts before boarding and store them out of the aisle;
  • Use earphones to listen to your radio or audio device;
  • Keep your cell phone conversations private by speaking quietly;
  • Keep your head, hands and arms inside of the bus;
  • Shirts and shoes must be worn while on the bus;
  • Animals, other than service animals, must be in secured containers;
  • Place trash in trash cans; Keep seats clean; No feet on the seats;
  • Cooperate with your bus operator's instructions.

    CAUTION: Buses make frequent starts and stops. Please stay seated, if possible. Use available railings and handgrips while standing or moving about the bus. Wait until the bus has stopped before moving to exit.

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  • Senior/Disabled Reduced Fare Program
    Bus Image Senior citizens (age 65 and over) and persons with disabilities may travel on CTTRANSIT for half fare at any time of day. Just show your Medicare card to the operator to be eligible for this reduced fare. Click here to see the Senior/Disabled Fare Structure.

    Don't have a Medicare card? If you are 65 years or older, or have a qualifying disability, you may apply for a CT Senior/ Disabled Reduced Fare ID card. Please call our Customer Service Center or click here for a CT Senior/ Disabled Reduced Fare ID card application.

    Click here to visit our Senior/Disabled web area for more information.

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    Accessible Buses
    Bus Image All CTTRANSIT buses have wheelchair lifts or ramps for access by persons with disabilities. Also, the bus can "kneel" to lower the first step height. Please ask the operator to kneel the bus to assist you in boarding or alighting.

    Most types of mobility devices (wheelchairs, 3-wheel scooters, and walkers) can be accommodated on the buses. Each bus has a system for securing wheelchairs near the front of the bus. CTTRANSIT safety policy requires a 4-point securement for all mobility devices. Use of the lap belt is recommended for the customer´s maximum safety.

    Non-wheelchair, mobility impaired passengers may also use the lift or ramp to board the bus. Please ask the operator to deploy the mobility access unit. Passengers standing on the lift device should hold the handrails firmly and watch their head because of the vertical height limitations.

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    Bikes on Board!
    All CTTRANSIT buses have bike racks! Buses can carry a maximum of two bikes, on a "first-come, first-served" basis.

    Only single seat, two-wheeled bikes will fit in the racks. No tricycles, electric, tandem, or motorized bikes are permitted.

    At the bus stop:
  • Be prepared for the arrival of the bus. Be off your bike so the bus operator will recognize you are waiting for the bus.
  • Bikes are only permitted on the exterior bike racks; no bicycles are allowed in the interior of the bus. If the bike rack on the approaching bus is full, you must wait for the next bus.
  • Wait until the bus has come to a complete stop.
  • Let the bus operator know you will be loading a bike, and keep in the operator's sight. When loading your bike:
  • When approaching or leaving the bus, be aware of the bus operator's blind spots and avoid them. As a word of caution, areas behind the wheels on both sides are blind spots outside the range of the operator's mirrors.
  • For your safety, do not step into traffic.
  • It is the policy of CTTRANSIT that bus operators cannot leave the bus or help load and unload bicycles.
  • Once loaded and secured with the support arm, the bike is held firmly in place and you are ready to board the bus.

    Safety:
    Bikes on Board!
  • Bicycles are transported at the owner's risk. CTTRANSIT is not responsible for damage to improperly secured bicycles, loss due to theft, or bicycles forgotten by owners.
  • Children under 12 must be accompanied by an adult.
  • You may use a personal bike lock to secure your bicycle to the rack.

    When you reach your destination:
  • Remember to take your bike! Inform the bus operator that you will be unloading your bicycle.
  • If there are no other bikes in the rack, please fold up the rack when you have removed your bicycle.
  • Wait until the bus moves away from the stop before getting on your bike.

    Loading & Unloading Your Bicycle
    Click here to view information in printable PDF format.

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