News

TAKE NOTE: Hartford Union Station Customer Service Office Closed from Friday, June 5 - Monday, June 8, 2026

Valued Customers, the CTtransit Customer Service Office located at Union Station in Hartford will be temporarily closed beginning Friday, June 5, 2026 through Monday, June 8, 2026 to accommodate facility repairs and improvements. Lost and Found will be closed.

Customer Service Call Center operations will remain open and available during normal business hours. Customers may continue to contact CTtransit Customer Service by phone for assistance.

The office will reopen and resume normal business hours on Tuesday, June 9, 2026.

We apologize for any inconvenience this temporary closure may cause and appreciate your patience as we complete these necessary improvements.

Thank you for riding with CTtransit.

From Roads to Sidewalks, Big Improvements on the Way

Two infrastructure improvements are underway that will directly enhance the experience of our customers and our Professional Bus Operators. While construction may bring temporary disruptions, these upgrades are designed to create a safer, more accessible, and more comfortable environment for everyone.

Current projects include:

• Milling and Pavement Project – Guideway (full length): Addresses surface deterioration that affects ride quality, on-time performance, and fleet maintenance. Customers will notice the difference immediately.
• Travelers and Main Sidewalk Project - Addresses longstanding surface conditions, brings the corridor into full ADA compliance, and directly improves safety for the customers who depend on it most.

We recognize that construction can be inconvenient and are working to minimize any disruptions as much as possible. Once completed, these improvements will support better service conditions for customers and safer operating environments for our Professional Bus Operators.

For updates and additional details, visit the CTtransit alerts page.