ADA Complaint Process
How can I file an ADA discrimination complaint?
Any person who believes that they has been discriminated against or denied full participation in transportation on the basis of disability by CTtransit may file an ADA complaint.
How to Request the ADA Complaint Form
CTtransit is committed to providing you with safe and reliable transportation services and we want your feedback. The ADA complaint form is provided here in English or Spanish language versions. If you are unable to print or open the form and would like a form, you can request it by contacting us by phone, by mail or by email. When requesting this form we will need you to provide your contact information in order to provide you the form.
Phone
Hartford: 860-525-9181
New Haven: 203-624-0151
Stamford: 203-327-7433
ADA Form Request
100 Leibert Road, P.O. Box 66
Hartford, CT 06141-0066
Once you have printed the form or have received it in the mail please return it to the address below. You may also email the document to the email address below, (please attach the document).
General Manager
CTtransit
100 Leibert Road
P. O. Box 66
Hartford, CT 06141-0066
E-mail: ADAComplaints@cttransit.com
ADA Complaint Process
Complaints must be filed within 180 calendar days of the alleged incident. Upon receipt of an ADA complaint, CTtransit will review the submitted information within 15 business days and send the complainant an acknowledgement letter informing them whether or not the alleged discrimination is found to be a violation of ADA regulations.
If the alleged discrimination is found to violate ADA regulations, CTtransit will complete an investigation within 60 calendar days of receipt of the complaint. Once the investigator has reviewed a complaint, they will issue one of two letters to the complainant: 1) a closure letter or 2) a letter of finding (LOF). A closure letter summarizes the allegations stating that no ADA violation occurred and that the case will be closed. A LOF summarizes the allegations and the interviews concerning the alleged incident, and explains what, if any, corrective action, additional training of staff members, or other action will occur. If the complainant wishes to appeal CTtransit’s decision, they will have 10 business days from the date of the letter to do so.
In addition to filing an ADA complaint with the CTtransit, an ADA complaint may also be filed directly with the Federal Transit Administration (FTA):
Office of Civil Rights
Attn: Complaint Team
Federal Transit Administration
East Building, 5th Floor, TCR
1200 New Jersey Avenue, SE
Washington, DC 20590
Record Retention
CTtransit will retain all ADA complaints for 3 years from the date the investigation was completed.
Public Backed Service Expansions Now Underway!
New Bus Routes Available in New Britain, Berlin, Meriden, Plainville, Southington, and Stamford
When the public talks, CT transit listens.
In March of this year, the Connecticut Department of Transportation implemented new bus routes, now serving communities in New Britain, Berlin, Meriden, Plainville, Southington, and Stamford. These new bus routes will bolster connectivity and amplify coverage throughout central Connecticut.
“Public transit is more than just a mode of transportation; it is a lifeline that connects individuals to career opportunities, businesses to customers, and communities to growth,” said General Manager of CT transit, Thomas Stringer. “A robust public transportation system is essential for driving economic impact and supporting local businesses.”
But wait, there’s more!
This service expansion is just the beginning of a series of upcoming expansions, totaling more than $18 million, proposed by Governor Ned Lamont and supported by local legislature. These new routes will provide greater access to a broader range of employment centers and career opportunities across the region, ultimately enhancing residents' career prospects and improving their quality of life.
“This major bus service expansion is the latest effort to connect customers with critical jobs, housing, and services while expanding opportunities for Transit Oriented Development (TOD)—allowing people to live and commute with ease,” said Connecticut Department of Transportation Deputy Commissioner Karen Kitsis. “CTDOT is grateful for the support of Governor Ned Lamont and the Connecticut General Assembly, which responded to customer needs by investing in the expansion of our transit system.”
These new routes were, in part, discovered through feedback from community members, frontline transit workers, and key government officials.
Public Service by the Numbers:
- 4,300 community members surveyed online
- 36 community events across Connecticut
- 29 interviews with transit providers, councils of government, and transit district reps
- 10 customer focus groups
CTDOT’s Customer Experience (CX) Action Plan team gathered this wealth of responses. Based on insights from those we serve, they lead the initiative to develop public transportation innovations throughout the state. This energized team will continue responding to the needs of the people—the customers and supporters of public transit—and propose new paths forward.
Pictured left to right: Samaia Hernandez, Alicia Leite, Lt. Gov. Susan Bysiewicz, Lisa Rivers, and Karen Kitsis.
“As Connecticut works to be a leader in delivering major new transit investments, including CTfastrak and CTrail Hartford Line, we recognize the support and input of our transit providers and customers across Connecticut,” said Connecticut Department of Transportation Public Transportation Bureau Chief Benjamin Limmer. “We look forward to launching new transportation services in communities across Connecticut in the months ahead.”
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