ADA Complaint Process

How can I file an ADA discrimination complaint?

Any person who believes that they has been discriminated against or denied full participation in transportation on the basis of disability by CTtransit may file an ADA complaint.

How to Request the ADA Complaint Form

CTtransit is committed to providing you with safe and reliable transportation services and we want your feedback.  The ADA complaint form is provided here in English or Spanish language versions. If you are unable to print or open the form and would like a form, you can request it by contacting us by phone, by mail or by email. When requesting this form we will need you to provide your contact information in order to provide you the form.


Hartford: 860-525-9181

New Haven: 203-624-0151

Stamford: 203-327-7433


ADA Form Request
100 Leibert Road, P.O. Box 66
Hartford, CT 06141-0066


Once you have printed the form or have received it in the mail please return it to the address below.  You may also email the document to the email address below, (please attach the document).

General Manager

100 Leibert Road 
P. O. Box 66

Hartford, CT 06141-0066


ADA Complaint Process

Complaints must be filed within 180 calendar days of the alleged incident.  Upon receipt of an ADA complaint, CTtransit will review the submitted information within 15 business days and send the complainant an acknowledgement letter informing them whether or not the alleged discrimination is found to be a violation of ADA regulations.

If the alleged discrimination is found to violate ADA regulations, CTtransit will complete an investigation within 60 calendar days of receipt of the complaint.  Once the investigator has reviewed a complaint, they will issue one of two letters to the complainant: 1) a closure letter or 2) a letter of finding (LOF). A closure letter summarizes the allegations stating that no ADA violation occurred and that the case will be closed. A LOF summarizes the allegations and the interviews concerning the alleged incident, and explains what, if any, corrective action, additional training of staff members, or other action will occur. If the complainant wishes to appeal CTtransit’s decision, they will have 10 business days from the date of the letter to do so.

In addition to filing an ADA complaint with the CTtransit, an ADA complaint may also be filed directly with the Federal Transit Administration (FTA):

Office of Civil Rights

Attn: Complaint Team

Federal Transit Administration

East Building, 5th Floor, TCR

1200 New Jersey Avenue, SE

Washington, DC 20590

Record Retention

CTtransit will retain all ADA complaints for 3 years from the date the investigation was completed.