ADA Complaint Process
How can I file an ADA discrimination complaint?
Any person who believes that they has been discriminated against or denied full participation in transportation on the basis of disability by CTtransit may file an ADA complaint.
How to Request the ADA Complaint Form
CTtransit is committed to providing you with safe and reliable transportation services and we want your feedback. The ADA complaint form is provided here in English or Spanish language versions. If you are unable to print or open the form and would like a form, you can request it by contacting us by phone, by mail or by email. When requesting this form we will need you to provide your contact information in order to provide you the form.
Phone
Hartford: 860-525-9181
New Haven: 203-624-0151
Stamford: 203-327-7433
ADA Form Request
100 Leibert Road, P.O. Box 66
Hartford, CT 06141-0066
Once you have printed the form or have received it in the mail please return it to the address below. You may also email the document to the email address below, (please attach the document).
General Manager
CTtransit
100 Leibert Road
P. O. Box 66
Hartford, CT 06141-0066
E-mail: ADAComplaints@cttransit.com
ADA Complaint Process
Complaints must be filed within 300 calendar days of the alleged incident. Upon receipt of an ADA complaint, CTtransit will review the submitted information within 15 business days and send the complainant a letter acknowledging receipt and notifying of an initial review of the complaint. The initial review will be to determine whether the allegations would meet the definition of disability discrimination or a violation of ADA regulations.
If the allegations meet the definition of disability discrimination or a violation of ADA regulations, CTtransit will initiate and complete an investigation of the allegations within 60 calendar days of receipt of the complaint. Once the investigator has investigated a complaint, they will issue one of two letters to the complainant: 1) a closure letter with a conclusion of NO CAUSE or 2) a letter of finding (LOF). A closure letter summarizes the allegations stating that no ADA violation occurred and that the case will be closed. A LOF summarizes the allegations and the interviews concerning the alleged incident, and explains what, if any, corrective administrative actions will occur. (Please note, the specific details of corrective or disciplinary actions related to individual employees will not be communicated.) If the complainant wishes to appeal CTtransit’s decision, they will have 10 business days from the date of the letter to do so.
In addition to filing an ADA complaint with the CTtransit , an ADA complaint may also be filed directly with CTDOT at:
Julian T. Tynes, General Legal Counsel
100 Leibert Road, Hartford, CT 06120
860-707-1301
And/or the Federal Transit Administration (FTA) at:
1200 New Jersey Avenue, SE, Washington, DC 20590
Record Retention
CTtransit will retain all ADA complaints for 3 years from the date the investigation was completed.