ADA Complaint Process

How can I file an ADA discrimination complaint?

Any person who believes that they has been discriminated against or denied full participation in transportation on the basis of disability by CTtransit may file an ADA complaint.

How to Request the ADA Complaint Form

CTtransit is committed to providing you with safe and reliable transportation services and we want your feedback.  The ADA complaint form is provided here in English or Spanish language versions. If you are unable to print or open the form and would like a form, you can request it by contacting us by phone, by mail or by email. When requesting this form we will need you to provide your contact information in order to provide you the form.


Hartford: 860-525-9181

New Haven: 203-624-0151

Stamford: 203-327-7433


ADA Form Request
100 Leibert Road, P.O. Box 66
Hartford, CT 06141-0066


Once you have printed the form or have received it in the mail please return it to the address below.  You may also email the document to the email address below, (please attach the document).

General Manager

100 Leibert Road 
P. O. Box 66

Hartford, CT 06141-0066


ADA Complaint Process

Complaints must be filed within 180 calendar days of the alleged incident.  Upon receipt of an ADA complaint, CTtransit will review the submitted information within 15 business days and send the complainant an acknowledgement letter informing them whether or not the alleged discrimination is found to be a violation of ADA regulations.

If the alleged discrimination is found to violate ADA regulations, CTtransit will complete an investigation within 60 calendar days of receipt of the complaint.  Once the investigator has reviewed a complaint, they will issue one of two letters to the complainant: 1) a closure letter or 2) a letter of finding (LOF). A closure letter summarizes the allegations stating that no ADA violation occurred and that the case will be closed. A LOF summarizes the allegations and the interviews concerning the alleged incident, and explains what, if any, corrective action, additional training of staff members, or other action will occur. If the complainant wishes to appeal CTtransit’s decision, they will have 10 business days from the date of the letter to do so.

In addition to filing an ADA complaint with the CTtransit, an ADA complaint may also be filed directly with the Federal Transit Administration (FTA):

Office of Civil Rights

Attn: Complaint Team

Federal Transit Administration

East Building, 5th Floor, TCR

1200 New Jersey Avenue, SE

Washington, DC 20590

Record Retention

CTtransit will retain all ADA complaints for 3 years from the date the investigation was completed.

Connecticut Receives $38.9 Million Grant from Federal Transit Administration (FTA) to Upgrade CT fastrak to All-Electric Fleet

Connecticut Transportation Commissioner Garrett Eucalitto (second from the left), Governor Ned Lamont (center), and the Federal Transit Administration’s Peter Butler (farthest right) present the milestone award grant.

CT transit is excited to share that Governor Ned Lamont and the Connecticut Department of Transportation (CTDOT) recently announced a $38.9 million Federal Transit Administration (FTA) grant to help convert our CT fastrak to an all-electric bus fleet.

“This significant investment showcases our commitment to sustainable transportation and underscores our dedication to fostering skilled professionals for the future,” said Thomas E. Stringer Jr., General Manager. We look forward to this initiative’s positive impact on our community, environment, and local economy. Thank you to the FTA and the CTDOT for their continued support.”

L to R: Peter Butler, FTA Region 1 Administrator, and Thomas E. Stringer Jr, CT transit General Manager.

This significant grant, awarded through the FTA's Low or No Emission Grant Program, will facilitate the purchase or lease of zero-emission transit buses and the necessary facility upgrades.

CT transit will use these funds to acquire 46 battery-electric buses and install 29 chargers for the fastrak bus rapid transit service. The grant will also cover the cost of installing 25 depot chargers at the Hartford facility, four on-route chargers at the CT fastrak New Britain Station, and the required electrical infrastructure. This initiative is backed by over $17 million in matching state funds and $30 million from federal formula funds.

This milestone represents a monumental leap towards Governor Lamont's objective of transitioning the entire statewide public transportation bus fleet from diesel to zero-emission models by 2035. It's a testament to our collective commitment and the potential for a greener future.

Governor Lamont.

“The new battery-electric buses and chargers will help us meet the growing demand for reliable, efficient, and environmentally friendly transit options, and will greatly benefit the thousands of residents and commuters who rely on CT fastrak services every day,” said Governor Lamont. “Thank you to the Biden-Harris administration for continuing to invest in green technology that will modernize Connecticut’s public transit system and spur new economic opportunities across the state.”

Around $5.6 billion in funding has been allocated through President Joe Biden’s recently enacted Bipartisan Infrastructure Law to support the replacement of thousands of public transit vehicles nationwide.


Connecticut Transportation Commissioner Garrett Eucalitto addresses the media.

“Investing in electric buses for the CT fastrak fleet is a forward-thinking move that highlights Connecticut’s dedication to sustainability and innovation,” said Connecticut Transportation Commissioner Garrett Eucalitto.

CT fastrak was recently recognized as the best bus rapid transit system in the United States by the Institute for Transportation and Development Policy.

home text