Emergency Ride Home Program

The CTrides Emergency Ride Home (ERH) program is a "safety-net" for employees who regularly use an alternative commute to work. If an unexpected emergency arises, the ERH program will reimburse commuters who meet the guidelines below for their trip up to four (4) times a year.

The current Guaranteed Ride Home program will have several changes effective January 1, 2017, and will affect all CTtransit Hartford Express Bus Riders who use a monthly or 31-day pass, in the following ways:

  • Program name changes to The Emergency Ride Home (ERH) program
  • The program is transitioning from a model where rides were dispatched, to a reimbursable model where you will submit a reimbursement request online through CTrides.com/ERH after you have taken the ride.
  • Under this new model, 3 types of modes to get home will be allowed:
  1. Taxi
  2. A co-worker (We use the current federal mileage reimbursement rate at the time the ride was taken)
  3.  On-demand ride service

NOTE: Because CTrides Hotline will no longer be dispatching taxis, you MUST HAVE a receipt to support your reimbursement request EXCEPT for the co-worker reimbursement option.

  • An individual can submit up to four (4) reimbursement requests per fiscal year (July 1 – June 30). There is a max of $200 allowance per trip.

Riders using the 971 I-Bus Express (Stamford - White Plains) are NOT eligible for the the ERH program.

If you have questions, contact CTrides at 1-877-CTrides (1-877-287-4337) or info@CTrides.com.

Sorry - the ERH benefit is not available to customers using a 10-Ride Ticket or paying a cash fare.

Connecticut Receives $38.9 Million Grant from Federal Transit Administration (FTA) to Upgrade CT fastrak to All-Electric Fleet

Connecticut Transportation Commissioner Garrett Eucalitto (second from the left), Governor Ned Lamont (center), and the Federal Transit Administration’s Peter Butler (farthest right) present the milestone award grant.

CT transit is excited to share that Governor Ned Lamont and the Connecticut Department of Transportation (CTDOT) recently announced a $38.9 million Federal Transit Administration (FTA) grant to help convert our CT fastrak to an all-electric bus fleet.

“This significant investment showcases our commitment to sustainable transportation and underscores our dedication to fostering skilled professionals for the future,” said Thomas E. Stringer Jr., General Manager. We look forward to this initiative’s positive impact on our community, environment, and local economy. Thank you to the FTA and the CTDOT for their continued support.”

L to R: Peter Butler, FTA Region 1 Administrator, and Thomas E. Stringer Jr, CT transit General Manager.

This significant grant, awarded through the FTA's Low or No Emission Grant Program, will facilitate the purchase or lease of zero-emission transit buses and the necessary facility upgrades.

CT transit will use these funds to acquire 46 battery-electric buses and install 29 chargers for the fastrak bus rapid transit service. The grant will also cover the cost of installing 25 depot chargers at the Hartford facility, four on-route chargers at the CT fastrak New Britain Station, and the required electrical infrastructure. This initiative is backed by over $17 million in matching state funds and $30 million from federal formula funds.

This milestone represents a monumental leap towards Governor Lamont's objective of transitioning the entire statewide public transportation bus fleet from diesel to zero-emission models by 2035. It's a testament to our collective commitment and the potential for a greener future.

Governor Lamont.

“The new battery-electric buses and chargers will help us meet the growing demand for reliable, efficient, and environmentally friendly transit options, and will greatly benefit the thousands of residents and commuters who rely on CT fastrak services every day,” said Governor Lamont. “Thank you to the Biden-Harris administration for continuing to invest in green technology that will modernize Connecticut’s public transit system and spur new economic opportunities across the state.”

Around $5.6 billion in funding has been allocated through President Joe Biden’s recently enacted Bipartisan Infrastructure Law to support the replacement of thousands of public transit vehicles nationwide.


Connecticut Transportation Commissioner Garrett Eucalitto addresses the media.

“Investing in electric buses for the CT fastrak fleet is a forward-thinking move that highlights Connecticut’s dedication to sustainability and innovation,” said Connecticut Transportation Commissioner Garrett Eucalitto.

CT fastrak was recently recognized as the best bus rapid transit system in the United States by the Institute for Transportation and Development Policy.

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