Consejos para poder brindar un mejor servicio a los pasajeros

TODOS LOS PASAJEROS DEBEN:

(la mayoría colabora y les agradecemos por eso)

  • usar una mascarilla o tapabocas en todos los autobuses o paradas de CTtransit;
  • mantener una distancia de al menos 6 pies (dos brazos de distancia) de las demás personas al viajar en autobús, cuando sea posible.

Para que su viaje sea seguro y cómodo:

  • llegue a la parada cinco minutos antes del horario de llegada programado del autobús;
  • tenga preparado el monto exacto del pasaje, el pase o boleto, antes de abordar el autobús;
  • permita que las personas en sillas de ruedas aborden primero;
  • mantenga los niños sentados;
  • tire de la cuerda para señalar la "solicitud de parada" al menos una cuadra antes de su parada;
  • no cruce la calle frente al autobús, espere hasta que se aleje.

  • No fume a bordo, ni siquiera con sistemas de distribución de nicotina electrónicos o productos con vapor; no consuma alimentos ni bebidas a bordo;
  • no utilice los asientos delanteros reservados para personas de la tercera edad y pasajeros discapacitados;
  • no use lenguaje grosero ni moleste a los demás en el autobús;
  • pliegue los cochecitos para niños y los carritos de compra antes de su ascenso y no los coloque en el pasillo;
  • mantenga su cabeza, manos y brazos dentro del autobús;
  • no debe quitarse la camisa ni los zapatos en el autobús;
  • Mantenga los asientos limpios y arroje los residuos en los contenedores de basura;
  • coopere con las instrucciones del operador del autobús.

Advertencia: los autobuses arrancan y se detienen con frecuencia. Permanezca sentado, si es posible. Utilice las barandillas y agarraderas mientras esté parado o moviéndose por el autobús. Espere que el autobús se detenga para dirigirse a la salida.

Días feriados

Se opera un horario de servicio de día domingo en Año Nuevo, Memorial Day, el Día de la Independencia, el Día del Trabajo, el Día de Acción de Gracias y en Navidad. Se opera un servicio con horarios habituales el resto de los días feriados.

Public Backed Service Expansions Now Underway!

New Bus Routes Available in New Britain, Berlin, Meriden, Plainville, Southington, and Stamford

 

 

When the public talks, CT transit listens.

 

 

In March of this year, the Connecticut Department of Transportation implemented new bus routes, now serving communities in New Britain, Berlin, Meriden, Plainville, Southington, and Stamford. These new bus routes will bolster connectivity and amplify coverage throughout central Connecticut.

“Public transit is more than just a mode of transportation; it is a lifeline that connects individuals to career opportunities, businesses to customers, and communities to growth,” said General Manager of CT transit, Thomas Stringer. “A robust public transportation system is essential for driving economic impact and supporting local businesses.”

But wait, there’s more!

This service expansion is just the beginning of a series of upcoming expansions, totaling more than $18 million, proposed by Governor Ned Lamont and supported by local legislature. These new routes will provide greater access to a broader range of employment centers and career opportunities across the region, ultimately enhancing residents' career prospects and improving their quality of life.

 

 

“This major bus service expansion is the latest effort to connect customers with critical jobs, housing, and services while expanding opportunities for Transit Oriented Development (TOD)—allowing people to live and commute with ease,” said Connecticut Department of Transportation Deputy Commissioner Karen Kitsis. “CTDOT is grateful for the support of Governor Ned Lamont and the Connecticut General Assembly, which responded to customer needs by investing in the expansion of our transit system.”

 

 

These new routes were, in part, discovered through feedback from community members, frontline transit workers, and key government officials.

Public Service by the Numbers:

  • 4,300 community members surveyed online
  • 36 community events across Connecticut
  • 29 interviews with transit providers, councils of government, and transit district reps
  • 10 customer focus groups

CTDOT’s Customer Experience (CX) Action Plan team gathered this wealth of responses. Based on insights from those we serve, they lead the initiative to develop public transportation innovations throughout the state. This energized team will continue responding to the needs of the people—the customers and supporters of public transit—and propose new paths forward.

 

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“As Connecticut works to be a leader in delivering major new transit investments, including CTfastrak and CTrail Hartford Line, we recognize the support and input of our transit providers and customers across Connecticut,” said Connecticut Department of Transportation Public Transportation Bureau Chief Benjamin Limmer. “We look forward to launching new transportation services in communities across Connecticut in the months ahead.” 

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