FAQs - Fares
My previous account balance is missing from my Go CT Card. How do I rectify this problem?
Please call Customer Service at 877-255-7433 and an Agent will research your concern regarding your account balance and any other issues you’re experiencing.
Am I eligible for reduced fare?
Senior citizens (65 years +) and persons with a qualifying disability can travel for a reduced fare at any time on and all other bus systems operating under contract to the CTDOT. You must apply for the reduced fare via the Reduced Fare Transit Photo ID Card Application. This application can be downloaded from the website, mailed by request, or obtained at a Sales Outlet.
Where can I buy passes?
Downtown Hartford
CTtransit Customer Service and Sales Outlet
State and Market Streets (Adjacent to the Old State House)
Payment by cash, check or Visa/Mastercard/Discover only
Monday to Friday 7:00 am to 6:00 pm
Saturday 9:00 am to 3:00 pm
Closed Major Holidays
Get Map/Directions
Downtown New Haven
CTtransit Customer Service and Sales Outlet
72 Church Street New Haven, CT 06510
Payment by cash, check or Visa/Mastercard/Discover only
Monday to Friday 7:00 am to 4:30 pm
Saturday 9:00 am to 3:00 pm
Closed Major Holidays
Get Map/Directions
Stamford Area
CTtransit Customer Service and Sales Outlet
Passageway from North State Street, Stewart B. McKinney Transportation Center
Payment by cash, check or Visa/Mastercard/Discover only
Monday to Friday 7:00 am to 6:00 pm
Saturday 9:00 am to 3:00 pm
Closed Major Holidays
Get Map/Directions
Waterbury Area
North East Transportation (NET) Offices
761 Frost Bridge Road, Watertown
Cash purchases only
Monday to Friday 8:00 am to 4:00 pm
Grand News Convenience Store (Across from Travel Center)
156 Bank Street, Waterbury
Cash purchases only
Weekdays 7:00 am to 6:00 pm and Weekends: 7:00 am to 3:00 pm
Meriden Area
Meriden Transit District
22 West Main Street, Meriden
Call the District at 203-235-6851 for more information.
Get Map/Directions
New Britain & Bristol Area
New Britain Transportation
Tickets and passes may be purchased on the bus (exact change only)
Online
Visit .com to buy your passes/tickets, please allow 5-7 business days for delivery by first class mail of tickets ordered online.
Can I buy a ticket or pass at Stop & Shop?
- You may purchase a 10-ride local ticket (regular and senior/disabled) and a 31-Day local pass (regular and senior/disabled).
- You may also purchase a 10-trip ADA-paratransit book.
How do I buy tickets?
Tickets are available at vending machines located at CTfastrak platforms and at several bus stops in downtown Hartford.
A fare inspector may board the bus and request you provide a valid fare. Valid means that the ticket is current and being used appropriately.