TIPS FOR A SUCCESSFUL TAP!
System-wide
The Go CT card is “powered” by an electronic chip within the card. Just like bank cards you may use with chip technology, it takes the card chip a few moments to activate when held on the card reader.
Go CT customers will have the most success with their taps of the card if they remember these tips:
- Place the Go CT card directly on the orange target of the card reader.
- Hold it there for a few moments.
- A green “transaction complete” message indicates the card chip has been successfully read and the card balance is sufficient.
- Express route customers must also remember to hold their card on the card reader at the fare box to ‘tap off” when they exit.
Many of the red “error” messages the fare box may display for a Go CT card simply indicate the card was not held on the reader long enough for a complete reading of the card chip. If you encounter these messages, please just try again and hold your Go CT card on the target a little longer.
If you get a “Misread Media”, “3rd Party Card”, or “Declined-Try Again” message, please tap and hold the card again.
Reminders:
- Do not punch holes in, bend, fold, or otherwise mutilate your card.
- Do not laminate your card.
- If you plan to store your card in a protective plastic sleeve, please remove the sleeve before tapping your card on the card reader.
Public Backed Service Expansions Now Underway!
New Bus Routes Available in New Britain, Berlin, Meriden, Plainville, Southington, and Stamford
When the public talks, CT transit listens.
In March of this year, the Connecticut Department of Transportation implemented new bus routes, now serving communities in New Britain, Berlin, Meriden, Plainville, Southington, and Stamford. These new bus routes will bolster connectivity and amplify coverage throughout central Connecticut.
“Public transit is more than just a mode of transportation; it is a lifeline that connects individuals to career opportunities, businesses to customers, and communities to growth,” said General Manager of CT transit, Thomas Stringer. “A robust public transportation system is essential for driving economic impact and supporting local businesses.”
But wait, there’s more!
This service expansion is just the beginning of a series of upcoming expansions, totaling more than $18 million, proposed by Governor Ned Lamont and supported by local legislature. These new routes will provide greater access to a broader range of employment centers and career opportunities across the region, ultimately enhancing residents' career prospects and improving their quality of life.
“This major bus service expansion is the latest effort to connect customers with critical jobs, housing, and services while expanding opportunities for Transit Oriented Development (TOD)—allowing people to live and commute with ease,” said Connecticut Department of Transportation Deputy Commissioner Karen Kitsis. “CTDOT is grateful for the support of Governor Ned Lamont and the Connecticut General Assembly, which responded to customer needs by investing in the expansion of our transit system.”
These new routes were, in part, discovered through feedback from community members, frontline transit workers, and key government officials.
Public Service by the Numbers:
- 4,300 community members surveyed online
- 36 community events across Connecticut
- 29 interviews with transit providers, councils of government, and transit district reps
- 10 customer focus groups
CTDOT’s Customer Experience (CX) Action Plan team gathered this wealth of responses. Based on insights from those we serve, they lead the initiative to develop public transportation innovations throughout the state. This energized team will continue responding to the needs of the people—the customers and supporters of public transit—and propose new paths forward.
“As Connecticut works to be a leader in delivering major new transit investments, including CTfastrak and CTrail Hartford Line, we recognize the support and input of our transit providers and customers across Connecticut,” said Connecticut Department of Transportation Public Transportation Bureau Chief Benjamin Limmer. “We look forward to launching new transportation services in communities across Connecticut in the months ahead.”
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