Guaranteed Ride Benefit
Another great reason to buy the monthly or 31-Day Pass.
Express Bus (Routes 901-950) passengers who take advantage of the monthly or 31-Day Pass can also ride assured they will get where they need to be in an emergency. Simply call the Guaranteed Ride Hotline at 877-CT-RIDES (877-287-4337) between 8:00am and 11:00pm, Monday through Friday on the day of your emergency to arrange a ride.
Unexpected circumstances such as a family emergency, illness, or unscheduled overtime qualify you for a Guaranteed Ride — missing your regular bus does not. Rides are available Monday through Friday between 9:00am and 11:00pm, and there is no service on six major holidays. Your ride must be arranged through the Guaranteed Ride Hotline and cannot be arranged by calling the CTtransit Customer Service Center. You will not be reimbursed if you contact the taxi company directly. The Guaranteed Ride benefit only covers monthly or 31-Day Express Pass purchasers; additional passengers in the cab must pay their portion of the fare.
The Guaranteed Ride benefit is available four (4) times each year for Express Bus customers with a valid monthly or 31-Day Pass. When you call the Hotline please have your location for pickup and your Express Pass details ready.
Sorry - the Guaranteed Ride benefit is not available to customers using a 10-Ride Ticket or paying a cash fare.