Introducing the Go CT Card
Pay Outside the Box! The simplest way to get the lowest fare.
Getting Started with the Go CT Card
The Go CT card is an account-based system that allows customers to deposit funds into a transportation account. Once your account has been created, simply ride any CTtransit or CTfastrak bus by tapping your Go CT card at the fare box. The value of your transportation will be deducted from your account. When your account runs low, the card reader will inform you that it is time to add value to your account.
Go CT Card Accounts
Funding Your Account
Fund your personal Go CT account online (debit or credit card, Visa/MasterCard/Discover only)
Take your card to a CTtransit Customer Service & Sales Outlet in Hartford, New Haven or Stamford (cash, personal checks [with appropriate identification], TransitCheks and Visa/MasterCard/Discover only)
- Multifunction Vending Machine (MVM) (cash, and Visa/MasterCard/Discover only)
- Participating retailers (cash, credit or debit cards, and may accept personal checks, depending on individual store policy)
The minimum deposit for your Go CT account is $10.00, but you can deposit any additional amount you choose up to a maximum account value of $500.00.
The flexibility of the Go CT card account means that users do not select any specific fare product, such as a 31-day Pass or 5-day Pass. You can add the fare value of a period pass to your Go CT account, and Fare Capping will ensure that you never exceed that value in any 31 day period. And; unlike a pass, if you have any unused value in your Go CT account at the end of the 31 day period, it will carry over until used.
All sales are final. Funds deposited into a Go CT account are not eligible for refund.
AutoPay Option for Funding Go CT Card Accounts
For convenience, we encourage customers to register their accounts and enroll in autopay. Under autopay, which requires a valid credit card, your account will automatically be replenished, at any amount you choose (over $10), whenever your account balance reaches your threshold level (chosen by you). Once signed up for autopay, all customers need to do is tap and ride.
Registering Your Go CT Card
Registering your account gives you access to balance protection for lost and stolen cards, on-line transaction and travel history, and the autopay feature. You may register your account online, by calling the Go CT Card help desk at 877-255-7433, or at CTtransit Customer Service & Sales Outlets in Hartford, New Haven and Stamford.
Go CT account Status
Customers who have registered their accounts may check their account status online. Customers without internet access may call the CTtransit Go CT card help desk at 877-255-7433 or ask in-person at any CTtransit Customer Service and Sales outlet.
Using Your Go CT Card
Your Go CT card is valid for travel on all CTtransit, CTtransit Express, and CTfastrak services. The Go CT card is currently not valid for other bus operations, ADA paratransit bus service, or rail.
Your Go CT card can only be used to pay for a single rider at a time. Passengers traveling with a Go CT card holder must either present their own Go CT cards, or pay by another method, such as cash or a valid ticket.
How do I use my Go CT Card?
- Tap your Go CT card on the card reader on the fare box when boarding a CTtransit bus
- On express buses, also tap your card on the card reader on the fare box when leaving the bus
- When riding CTfastrak buses from a CTfastrak station or boarded at a CTfastrak stop on the downtown Hartford loop, tap your card on the validator located at your bus stop prior to boarding the bus. Present your Go CT card to CTfastrak Fare Inspectors when asked.
- If your Go CT card is declined by the card reader, another form of payment will be required.
Using the Card Reader
An indicator will light up in different colors to tell you if your tap on the card reader was successful.
Green = Successful
Amber = Successful, but your account balance is getting low (less than $10)
Red = Unsuccessful, due to either a "bad tap" or a insufficient account balance (less than $1.75)
Caring for Your Go CT Card
Please treat your Go CT card as a credit card. To protect your account balance, we recommend registering your Go CT card.
Do not punch holes in, bend, fold, or otherwise mutilate your card.
Do not laminate your card.
- If you plan to store your card in a protective plastic sleeve, please remove the sleeve before tapping your card on the card reader.
Lost or Stolen Go CT Cards
Once you report a card as lost or stolen, the card will be cancelled and cannot be used again as fare payment. You will not be responsible for any unauthorized use of your lost or stolen Go CT card beginning the day after the card was reported missing. You will be charged a replacement card fee of $2.00 to replace your card; your remaining account balance associated with your lost or stolen card will be accessible to your replacement card once you have received, activated and registered it.
If you have not registered your account, a replacement card can be purchased, for a $2.00 fee, but any funds in the old account will be lost.